Direct Billing

Insurance Providers that we are able to direct bill:

AGA Financial Group Inc.

Alberta Blue Cross

Beneva Inc.

BPA – Benefit Plan Administrators

Canadian Armed Forces

Canada Life

Canada Life – PSHCP

Canadian Construction Workers Union

Chambers of Commerce Group Insurance

Co-Operators

CINUP

ClaimSecure

Coughlin & Associates Ltd.

Cowan

Desjardins Insurance

Empire Life

Equitable

First Canadian

GMS Carrier 49 & 50

Green Shield Canada

Group Health

Group Source

Global Benefits


Industrial Alliance

ICBC

Johnston Inc.

Johnston Group Inc.

LIUNA Local 183 & 506

Manion

Manulife Financial

Maximum Benefit

Medavie Blue Cross

MÉDIC Construction

MDM Insurance Services Inc.

NexgenRx

Pacific Blue Cross

People Corporation

RCMP

RWAM Insurance Administrators

Simply Benefits

Sun Life Financial

SSQ Insurance

Telus AdjudiCare

Union Benefits

UV Insurance

Veterans Affairs

Please note: If we are unable to process your claim through your extended health plan, please have an alternate payment method available. Direct billing is not guaranteed. A receipt will be provided upon payment for you to submit to your insurance provider.

What information is needed to bill my extended health plan?
  • The name of your insurance provider
  • Your legal name as listed on the plan
  • Certificate/ID number
  • Policy/group number
  • Date of birth
  • Doctor’s note (if required by your plan)
Do you offer direct billing to ICBC?



Yes, we offer direct billing to ICBC. ICBC offers a predetermined amount to cover your treatments. If the treatment cost exceeds the amount covered by ICBC, the treatment will have a price listed as a User Fee.

What we need:

  • Your legal name as listed on your Drivers License
  • ICBC claim number
  • Date of the accident
  • BC Services number
  • Claim Representative name and contact information
How much coverage do my benefits provide for this treatment?

Unfortunately, we cannot determine your coverage details.

At the time of payment, your insurance company will confirm if your claim is approved and the coverage amount. Please contact your insurance provider or review your policy to understand your eligibility.

Does Synapse Massage and Wellness direct bill secondary insurers?

Unfortunately, we do not bill secondary insurers at this time.

We will provide you a receipt in which you can use to submit to your secondary insurance plan.

**With the exception to Pacific Blue Cross – if you have Pacific Blue Cross as both a primary and secondary insurance plans – our system will automatically submit to both of your Pacific Blue Cross plans.**